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Ordering & Shipping

Answers to all your questions about ordering and shipping.

How much does it cost?

Specific costs vary depending on what you’re looking to purchase, whether it be the Athletigen DNA Collection Kit, Athletigen reports, or both. Prices can be found on our product page. Please note that prices are listed in US$.

How long does it take to ship my DNA kit to me?

Standard shipping time is 3-5 business days within the USA. Standard shipping time to Canada is 6-10 business days.

Can I give Athletigen as a gift?

You can give the Athletigen DNA Collection Kit as a gift, but remember that the person who is having their DNA analyzed must be the one who creates an account on Athletigen.com and who registers the Athletigen DNA Collection Kit barcode with their account.

What countries do you ship to?

We ship the Athletigen DNA Collection Kit to the United States and Canada. For shipments to other countries, please email us at contact@athletigen.com.

Our reports are available to everyone as they are produced as a downloadable PDF document.

Athletigen Refund Policy

Your placement of an order from Athletigen constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order, so be certain you understand them before placing your order. This policy and our application of this policy may be subject to requirements under applicable law.

Cancellations

We do not charge your credit card until your order ships. You may cancel an order at any time up until we initiate fulfillment of your order. Cancellation requests must be made via email to contact@athletigen.com.

Replacements

If your sample collection kit is damaged or lost during shipping, please contact us to discuss a replacement kit at contact@athletigen.com.

Returns

Our general policy is to offer a 50% refund on your purchase price (minus shipping costs) if you return your kit, unused and with a receipt, within 30 days of your order being shipped. Refunds are not available in any other circumstances. Athletigen reserves the right to refuse any refund request.

Refunds will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team. Refunds will be made in the currency in which the order was paid.

In the event that your original purchase was discounted because you bought two or more kits and you request a refund on part of the order, the discounted kit price will be refunded first.

If you have any questions about our return policy or would like a refund, please contact us at contact@athletigen.com.

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