General FAQ

General Questions

You can create your account and purchase your report here.  Follow the instructions provided to create your account, enter your credit card details and upload your raw data file. Your complete report will be generated instantly.

No problem! You can always reset your password here.

Yes, we currently accept uploads of raw DNA files from 23andme and AncestryDNA. You can create an account here, and follow the prompts to upload your raw DNA file.

Legacy Athletigen customers can still access their DNA Dashboard by clicking here.

Privacy and Data Security

Yes. You own your data and you choose what to do with it. You can download your raw data from athletigen.com and you can choose whether you want to share your data with a coach when he or she sends you a group invitation.

Athletigen is committed to keep the trust you place in us. To prevent prohibited access or disclosure, to maintain information accuracy, and to ensure using the information appropriately, Athletigen uses many  physical, technical, and administrative measures to keep your Personal Information, as it is stated in current standards. In particular, all connections to our website and our mobile applications are encrypted using Secure Socket Layer (SSL) technology. All our production machines (including databases) are behind VPC and can only be accessed via a secure VPN network . For added security, our databases are inside a private subnet (within the VPC) making it impossible to perform any brute force attack on the machines directly. There are many more security protocols that we follow and we are HIPAA compliant. If you have any questions at all about data protection and security, we are delighted to talk to you about the measures we take.

Please understand that protecting your Personal Information is also your responsibility. We ask for you to be responsible for keeping your password secure, as well as other authentication information that you use to access the Services. You should not share your authentication information with any third parties and you should inform Athletigen immediately of any prohibited use of your password. Athletigen cannot keep the Personal Information that you release or that you request us to release safe.

Account Settings

You can create your account and purchase your report here.  Follow the instructions provided to create your account, enter your credit card details and upload your raw data file. Your complete report will be generated instantly.

No problem! You can always reset your password here.

Yes, we currently accept uploads of raw DNA files from 23andme and AncestryDNA. You can create an account here, and follow the prompts to upload your raw DNA file.

Legacy Athletigen customers can still access their DNA Dashboard by clicking here.

Privacy and Data Security

Yes. You own your data and you choose what to do with it. You can download your raw data from athletigen.com and you can choose whether you want to share your data with a coach when he or she sends you a group invitation.

Athletigen is committed to keep the trust you place in us. To prevent prohibited access or disclosure, to maintain information accuracy, and to ensure using the information appropriately, Athletigen uses many  physical, technical, and administrative measures to keep your Personal Information, as it is stated in current standards. In particular, all connections to our website and our mobile applications are encrypted using Secure Socket Layer (SSL) technology. All our production machines (including databases) are behind VPC and can only be accessed via a secure VPN network . For added security, our databases are inside a private subnet (within the VPC) making it impossible to perform any brute force attack on the machines directly. There are many more security protocols that we follow and we are HIPAA compliant. If you have any questions at all about data protection and security, we are delighted to talk to you about the measures we take.

Please understand that protecting your Personal Information is also your responsibility. We ask for you to be responsible for keeping your password secure, as well as other authentication information that you use to access the Services. You should not share your authentication information with any third parties and you should inform Athletigen immediately of any prohibited use of your password. Athletigen cannot keep the Personal Information that you release or that you request us to release safe.

Need more help?

If you couldn’t find the answer you were looking for above, please contact our customer success team at contact@athletigen.com. They will be happy to help address any issues you may be having.

Need more help?

If you couldn’t find the answer you were looking for above, please contact our customer success team at contact@athletigen.com. They will be happy to help address any issues you may be having.

facebookinstatwitteryoutube

Careers | Terms Of Service | Privacy Policy | Ethics Statement
1505 Barrington St. Suite 1207, Halifax, NS, B3J 3K5, Canada contact@athletigen.com
© 2017 Athletigen Technologies Inc.

Athletigen | Sports Genetics | Frequently Asked Questions