Customer Service Agreement

Updated August 1, 2018




I understand that Athletigen does not dispense medical advice nor prescribe treatment, or offer instruction related to genetically mediated health issues. Rather, they provides education to enhance my knowledge of health as it relates to foods, dietary supplements, lifestyle, exercise and fitness. While nutritional, fitness or exercise support can be an important complement to my medical care, I understand nutrition or fitness counseling is not a substitute for the diagnosis, treatment, or care of disease by a medical provider.


If the Client is under the care of a healthcare professional or currently uses prescription medications, the Client should discuss any lifestyle changes, changes in exercise habits, dietary changes and potential dietary supplements use with his or her doctor, and should not discontinue any prescription medications without first consulting his or her doctor.


I acknowledge that the care that they receive during their health coaching sessions is separate from the care that they receive from any medical facility in that the nutrition or fitness coaching sessions are in no way intended to be construed as medical advice or care. The Client should continue regular medical supervision and care by their primary care physician.


Release of Liability

Within the limits allowed by law, I explicitly understand and accept that Athletigen shall not be liable for any damages including damages for personal injury (including death), illness, loss of profits, use, data or other losses (even if athletigen has been advised of the possibility of these damages), resulting from:


The use or inability to use the services;


Any action taken based on information or advice received from, or recommendations, suggestions or action proposals made by, the Athletigen.


My failure to keep your account and passwords confidential and secure;


The cost of procurement resulting from any goods, data, information, or services bought or obtained or messages received through or form our services; prohibited access to data or alteration of your data transmissions;


Prohibited access to data or alteration of your data transmissions;


Improper authorization for the services by someone claiming to have requisite authority; or Statements or conduct of any third party on the services.


Cancelation Policy


I understand that any appointment cancelled without a minimum of 24 hours notice will result in the forfeiture of any purchased consultation time and the ability to reschedule said session.


Clients can reschedule a session a maximum twice, on two separate occasions.


User Data


I understand that non medical data collected before, during and after the consultation will be used anonymously to better understand and serve Athletigen’s users.


I understand that my genetic data and medical related information will be provided to Athletigen’s Health Consultant prior to the meeting. Unless otherwise stated, Athletigen will maintain report and associated with information in a secure database for reference in any future sessions.