Customer Success Manager

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Athletigen is a user-focused business where education, awareness, and advancement of the field of personalized genetics are as important to us as great collaborative design solutions. Reporting to the Operations Manager, we are seeking a Customer Success Manager who can ensure successful delivery of solutions to our customers of athletes & coaches.

Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.
  • Acquire & apply fundamental science & engineering knowledge to customer interactions

Core Skills

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Minimum Qualifications

  • 3+ years of relevant experience.
  • Undergraduate degree in business, communications, science or technology.
  • Proficient in Zendesk, Hubspot & Shopify
  • Passion for sport, health or fitness
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Strong Assets

  • Science & engineering knowledge
  • Experience delivering customer success in mobile technology

What We Offer:

We empower our employees to take independent initiative, to be creative with their problem solving and to be drivers of progress. We believe good ideas can come from anyone regardless of their background and experience level.

We offer a competitive salary, group health benefits and access to our Employee Share Option Plan. We work in a bright, open environment in downtown Halifax, NS. The coffee is free everyday, breakfast provided Fridays, Fit 4 Less memberships and we have the requisite ping pong table.

Sound like a home for you? Please apply and help us accelerate discovery by delivering genetics to everyone.

Hours: Full-time
Location: Halifax, NS
Contact: Please send cover letter & resume to jobs@athletigen.com. We look forward to hearing from you.

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1505 Barrington St. Suite 1207, Halifax, NS, B3J 3K5, Canada contact@athletigen.com
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Athletigen | Sports Genetics | Customer Success Manager